FAQ

Can I edit or cancel my order after it’s been placed?

You can make changes to the order after it has been placed, until it  is being shopped by one of our expert shoppers.

What happens if an item I ordered is out of stock?

If you notice that a product is out of stock on the website, try selecting another location. You can also select one of the substitution options, and our expert shoppers will select the item to best fulfill your needs.

How do I provide instructions for substitutions?

Once you have added an item to your cart, you can view the order and select from the drop-down under each product the best substitution option for that item.

Can I save my shopping lists for future orders?

Yes! You can easily save items to your favorites list while shopping. Simply click the icon on the top-left corner of a product to add it to your favorites. To access your saved items, go to the “Favorites” section in the top-right corner of the screen, located next to your account name.

Can I request an item that is not listed on the site?

Our search functionality has greatly improved, but if you still cannot find an item, you may add a request in the Order Notes section before checkout. Do not enter this under Delivery Instructions.

Please note that special item requests are only accommodated in rare cases. Adding an unavailable item may increase the total authorized payment amount. If the total exceeds 20% of your original order amount, a new payment may be required.

Is there a minimum order amount?

No, there is no minimum order amount.

Will my shopper still call about substitutions and unavailable items?

Yes, the shopper will call to discuss any substitutions or missing items. If we cannot reach you, the shopper will attempt to call twice and leave a voicemail. At that point, the order will be finalized and can no longer be changed.

To avoid issues, we recommend using our Substitution Drop-Down feature for each item in your cart. This allows you to select preferences such as No Substitution, Same Brand, Same Price, or Same Size. You can also add notes under each item for any specific substitution requests.

If you prefer no substitutions or no phone calls, please mention this in the Order Notes section at checkout.

What areas do you deliver to?

Anywhere on the island!

What happens if I’m not home when my delivery arrives?

You can leave instructions for us to drop the order in a specific area. 

If no instructions are given, we will bring your order back to the store for safekeeping, and can deliver at another time slot or another day*

*for an additional charge

Can I shop for someone else and have their groceries delivered to their address?

Yes! You can do this by simply adding their address and information into the required fields during the checkout process.